Privacy policy
LAST UPDATED
January 21, 2024
SOUTH NOVA operates this website and online store. The store is powered by Shopify. Shopify provides the platform that allows us to offer products, services, tools, and features to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, make a purchase, or contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to personal information handling.
By accessing or using our services, you confirm that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Personal information means information that identifies you or can reasonably be linked to you. It does not include anonymous or de identified data.
Depending on how you interact with our services, we may collect the following information.
Contact details such as your name, billing address, shipping address, phone number, and email address.
Payment information including payment method details, transaction records, and payment confirmations.
Account information such as login details, preferences, and settings.
Order and transaction data including products viewed, cart activity, purchases, returns, and order history.
Communications you send to us, including customer support messages.
Device and technical data such as IP address, browser type, and network information.
Usage data related to how you use our website and services.
SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources.
Directly from you when you place an order, create an account, or contact us.
Automatically through cookies and similar technologies when you browse our website.
From service providers that support our business operations.
From partners where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes.
PROVIDE AND IMPROVE OUR SERVICES
To process payments, fulfill orders, ship products within Australia, manage accounts, handle returns, save preferences, and improve your shopping experience.
MARKETING AND PROMOTIONS
To send store updates, offers, and promotional communications related to SOUTH NOVA.
SECURITY AND FRAUD PREVENTION
To protect your account, prevent fraudulent activity, and maintain secure transactions.
CUSTOMER SUPPORT AND COMMUNICATION
To respond to your inquiries, provide customer service, and communicate important information.
LEGAL OBLIGATIONS
To comply with applicable laws, respond to legal requests, and enforce our policies.
HOW WE SHARE PERSONAL INFORMATION
We may share your personal information in the following situations.
With Shopify, which hosts our store and provides essential platform services.
With trusted service providers such as payment processors, shipping partners, and analytics providers.
When you give consent or request us to share information.
If required to comply with legal obligations or protect our rights.
RELATIONSHIP WITH SHOPIFY
Our online store is hosted on Shopify. Shopify processes personal information to provide and improve its services. Information you provide may be shared with Shopify in accordance with their privacy practices.
Shopify is responsible for handling data rights related to information it processes independently. You can review Shopify’s privacy practices through their official privacy resources.
THIRD PARTY LINKS
Our website may include links to third party websites. We are not responsible for their content, privacy practices, or security. You should review their privacy policies before providing any personal information.
CHILDREN’S INFORMATION
Our services are not intended for children. We do not knowingly collect personal information from individuals under the legal age. If a child has provided personal information, a parent or guardian may contact us to request removal.
SECURITY AND DATA RETENTION
We take reasonable measures to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary to fulfill legal, operational, and business requirements.
SHIPPING INFORMATION
SOUTH NOVA ships products within Australia only. We do not offer international shipping and do not process orders outside Australia.
YOUR RIGHTS AND CHOICES
Depending on applicable laws, you may have the right to.
Access your personal information.
Request correction of inaccurate data.
Request deletion of your personal information.
Opt out of marketing communications.
You can exercise these rights by contacting us. We may verify your identity before processing requests.
COMPLAINTS
If you have concerns about how your personal information is handled, you can contact us directly. You may also have the right to lodge a complaint with a relevant authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
CONTACT INFORMATION
For privacy questions or requests, contact us at.
Email
Info@southnova.com.au
Company
SOUTH NOVA
